Helix Telecom has begun a infrastructure modernization project in August, 2026. Documentation, links, instructions and processes related to provisioning equipment, customer portal, voicemail portal, ticket management, SMS, MMS, Fax, softphones, email communications may be incomplete or inaccurate. If you need updated documentation please sign into your account at https://fixmyphonesystem.com and submit a support ticket for assistance.
How do I test and confirm E911 is working properly?
Lift the handset of any Helix Telecom issued phone and dial 922#. The E911 system should play back your phone number and physical address.
If you receive an error please ask an Authorized User to submit a ticket containing the following information:
- Helix Telecom issued phone number you would like used as the callback number in the event of an actual emergency.
- The complete physical address where emergency responders should be sent in the event of an emergency.
Helix Telecom will process your request within 1 business day.