Helix Telecom does not store customer fax data in an accessible format more than 180 seconds. This is the time required to receive, process, transmit and delete customer faxes.
If a customer's mail server is unavailable/offline then we will store outbound faxes in encrypted format for a period of approximately 4 hours. In an effort to secure our customer's data and remain HIPPA compliant Helix Telecom mail delivery service uses a proprietary encryption algorithm to store and distribute customer faxes. During this 4 hour period Helix Telecom staff can not access, modify or redirect outbound faxes.
Please see the following article for more information about email services known to reject fax deliveries:
I am experiencing difficulty sending or receiving faxes via email.