Installation Instructions: Analog Voice Adapter

Thank you for choosing Helix Telecom! Please follow the simple steps in this Quick Start Guide to begin using your new Grandstream HT series Phone Line Adapter with Helix Telecom service.

Helix Telecom requires all customers to schedule a phone appointment for installation and activation support. If you need assistance completing the installation or activation process please submit a support ticket to schedule your appointment.

If you need your analog phone adapter activated without any additional support please visit https://fixmyphonesystem.com and chat with the Helpdesk Department. You will need to provide the MAC address of the adapter.

If you received more than 1 brand new device, please open and install 1 device for testing before opening or tampering with any additional devices. If the first device does not work then schedule an appointment for installation support before opening any additional devices. Helix Telecom charges a 50% restocking fee on all new equipment returned opened. Please see the Terms & Conditions section of your invoice for more information.

• 1 x HT-701 ATA adapter
• 1 x Power Adapter
• 1 x Ethernet Cable
• Quick Start Guide

To connect your Grandstream ATA adapter to Helix Telecom, you will need the following items:

• A standard analog RJ11 phone
• A telephone cable (normally supplied with your phone)
• An electrical power outlet
• A network Ethernet port
• Properly configured, commercial high speed internet connection

Please follow the instructions below to get started.

• Plug one end of the included, blue CAT5 cable into the LAN port on the ATA adapter. Plug the other end into the wall jack, switch or router designed to provide internet access to your ATA adapter. You may substitute the included blue CAT5 cable with any suitable CAT5 or CAT6 cable of your choice. It is important to provide internet access to the adapter before connecting power. Reversing this process will prevent the adapter from provisioning and will delay your installation.
• Plug the circular end of the power cable into the POWER port on the ATA adapter. Plug the other end of the cable into a suitable 110V outlet.
• Connect the standard telephone cable from the analog phone to the PHONE port found on the ATA device.
• Wait approximately 5 minutes. The ATA adapter will download software updates and reboot automatically when finished.
• Contact the Helix Telecom Sales Department at (855) 219-2700 to complete activation of your analog phone adapter.

If you experience technical difficulty review these tips for easy solutions to common problems:

• Review the Standard Network Setup Guide for diagrams of supported network configurations.
• Do not use Linksys or Belkin routers.
• Use an approved router.
• Do not use firewall appliances including Sonicwall or Barracuda without support of a network professional.
• Bridge Mode should be enabled on DSL modems in conjunction with a customer supplied router.

If you need assistance with internal wiring or ISP issues please email sales@helixtelecom.com for referral to a qualified computer repair or network professional.

Contact the Helix Telecom Sales Department at sales@helixtelecom.com or submit a support ticket for further assistance.

See the Terms of Service for the complete terms and conditions.