I am not receiving my incoming SMS messages.

Please review the following:

• Sign in to the Helix text message website at https://text.phone123.me using your portal login and check for the incoming message. Portal Users must have SMS Access enabled by an account owner (see How to add a new Portal User?).
• Please verify you have a valid Campaign Identification Number assigned to your account. Messages from cell phones may be filtered by the carriers when a valid campaign is not attached.
• Not all Helix Telecom phone numbers support SMS services — please Submit A Ticket and we will test your number.
• If you use email delivery (available until October 1, 2026), Click here for information about configuring your email hosting company to accept emails from Helix Telecom.