Privacy Policy

1. What this policy covers

This Privacy Policy describes how your service provider ("us", "we", or "our") collects, uses, and protects information about visitors and customers of the customer portal at fixmyphonesystem.com and the related voice and messaging services ("Service").

2. Information we collect

We collect the information you provide and the information the Service produces so we can operate and bill the Service.

• Account information: your name, business name, email address, telephone numbers, mailing address, account number, and login credentials.
• Billing information: payment method details, billing address, invoices, and payment history. Full card numbers are processed by our payment processor and are not stored on our systems.
• Support information: support tickets, chat messages, and other communications you send to us, including the contents of those messages.
• Usage information: call detail records, text message logs, fax activity, call recordings where that feature is active, and other records the Service generates.
• Device and network information: Internet Protocol addresses, browser type, device identifiers, and other technical information about how you access the Service.

3. Payment processing

Payments are processed by Stripe, a third party payment processor. When you make a payment, you provide your payment information directly to Stripe, and Stripe's own Privacy Policy applies to that information. We receive confirmation of the transaction and limited payment details needed for billing and support.

4. How we use information

• To provide, activate, maintain, and improve the Service.
• To bill you, process payments, and collect amounts owed.
• To respond to support requests and communicate about your account and orders.
• To protect the Service against fraud, abuse, and unauthorized use.
• To comply with legal obligations and lawful requests.

5. How we share information

• Service providers: third parties that help us operate the Service, such as payment processors, hosting providers, and security services, only as needed to perform their functions.
• Legal and safety: where required by law, court order, or lawful request, or where necessary to protect the rights and safety of us, our customers, or others.
• Business transfers: in connection with a merger, sale, or transfer of all or part of our business.

We do not sell personal information.

6. Cookies and security checks

The Service uses session cookies to keep you signed in and to protect the Service against abuse. The login page may use a third party security check to distinguish people from automated programs. We do not use advertising cookies on the Service.

7. Retention

We retain account, billing, and usage information as long as needed to provide the Service, meet legal and tax obligations, resolve disputes, and enforce our agreements. Call recordings and message content are retained according to the retention periods of the features you use.

8. Your choices

You may review and update your account information from the profile page of the portal. To request deletion of personal information, request a copy of your information, or ask a question about this policy, open a support ticket at fixmyphonesystem.com/tickets/new. Some information must be kept for billing, tax, fraud prevention, or legal reasons and cannot be deleted while those reasons apply.

9. Children

The Service is intended for business customers. We do not knowingly collect personal information from children under 13. If you believe a child has provided information through the Service, contact us so it can be removed.

10. Changes to this policy

We may update this policy from time to time. Material changes will be posted on this page with a new effective date.

11. Contact

For privacy questions, open a support ticket at fixmyphonesystem.com/tickets/new.