Welcome to Helix Telecom!
Customer SupportIf you need account customization or technical support please choose one of these support options:
|Account Details|| https://fixmyphonesystem.com/login.php |
Standard hours of operation:
|Support Hours||Weekdays 4am-5pm PST* |
|Emergency Hours||24 Hours/Day* |
Paid phone support is available for customer supplied hardware or software including softphones by calling (855) 219-2700 during normal business hours.
Sales DepartmentIf you need to place an order or check the status of an existing order:
|Phone Orders||Call (855)219-2700|
|Sales Hours||Daily 9am-9pm PST|
|New Payment |
|Call (855)219-2700 |
or Click Here
Helpful LinksHere are additional links you may find helpful:
|Customer Documentation & Phone Instructions|
|Current System Status & Outage Notifications|
Common Q&ACommon questions and answers are found here:
Share Your DesktopHere are links to share your desktop if requested by a staff member:
|Windows XP, 7, 8.x, 10|
|Alternative Operating Systems|
|Download Diagnostic Software|
* Date and Times are subject to change without notice. Support hours are extended Thursdays and Fridays but specific times are not posted. Call Center & SIP Trunk customers must submit support requests minimum one hour before close of business for same day service. Infrastructure Department monitors open support requests for system wide outages and emergencies but may not respond to individual requests.