Welcome to Helix Telecom!
Customer SupportIf you need account customization or technical support please choose one of these support options:
|Emergency Support||Call (855)219-2700 x3|
Standard hours of operation:
|Support Hours||Weekdays 4am-5pm PST* |
|Emergency Hours||24 Hours/Day* |
Free phone support is not available for customer supplied hardware or software including softphones. Customers using third party hardware/software must call (855)219-2700 and choose the appropriate menu for paid phone support from the Customer Support menu.
Sales DepartmentIf you need to place an order or check the status of an existing order:
|Phone Orders||Call (855)219-2700 x1|
|Sales Hours||Daily 8/9am-Midnight PST|
|New Payment |
|Call (855)219-2700 x1 |
or Click Here
Helpful LinksHere are additional links you may find helpful:
|Customer Documentation & Phone Instructions|
|Current System Status & Outage Notifications|
Common Q&ACommon questions and answers are found here:
Share Your DesktopHere are links to share your desktop if requested by a staff member:
|Windows XP, 7, 8.x, 10|
|Alternative Operating Systems|
* Date and Times are subject to change without notice. Support hours are extended Thursdays and Fridays but specific times are not posted. Call Center & SIP Trunk customers must submit support requests minimum one hour before close of business for same day service. Infrastructure Department monitors open support requests for system wide outages and emergencies but may not respond to individual requests.