Helix Telecom has begun a infrastructure modernization project in August, 2026. Documentation, links, instructions and processes related to provisioning equipment, customer portal, voicemail portal, ticket management, SMS, MMS, Fax, softphones, email communications may be incomplete or inaccurate. If you need updated documentation please sign into your account at https://fixmyphonesystem.com and submit a support ticket for assistance.
WP-820
If any portion of the documentation below is inaccurate or incomplete please submit a ticket with a link to the document. A member of our staff will review your request as soon as possible.
The Grandstream WP-820 model phone is intended for customers who maintain a technical staff capable of providing technical support for this product. This limitation is documented on the order screen for the Grandstream WP-820 model phones.
How do I reset the Grandstream WP-820 model phone wireless network configuration?
Where do I find the Grandstream WP-820 model phone MAC address?