Helix Telecom has begun a infrastructure modernization project in August, 2026. Documentation, links, instructions and processes related to provisioning equipment, customer portal, voicemail portal, ticket management, SMS, MMS, Fax, softphones, email communications may be incomplete or inaccurate. If you need updated documentation please sign into your account at https://fixmyphonesystem.com and submit a support ticket for assistance.

Why does my phone show 0.0.0.0 as my IP address?

If the IP address displayed on your phone is 0.0.0.0 then your phone has lost connectivity to your router or DHCP server. Please contact a qualified computer repair technician or network technician to assist you. Helix Telecom is unable to provide technical support for internal networks.