Helix Telecom has begun a infrastructure modernization project in August, 2026. Documentation, links, instructions and processes related to provisioning equipment, customer portal, voicemail portal, ticket management, SMS, MMS, Fax, softphones, email communications may be incomplete or inaccurate. If you need updated documentation please sign into your account at https://fixmyphonesystem.com and submit a support ticket for assistance.

Why does my phone display occasionally disappear?

The two most common causes for a bad phone display is a bad network cable causing the phone to short circuit or the power cord has failed. If moving the phone or network cable causes the display to fail then check to confirm all cables are securely attached to the phone then submit a ticket. You may need to send the phone to Helix Telecom for testing, repair or replacement.