Helix Telecom has begun a infrastructure modernization project in August, 2026. Documentation, links, instructions and processes related to provisioning equipment, customer portal, voicemail portal, ticket management, SMS, MMS, Fax, softphones, email communications may be incomplete or inaccurate. If you need updated documentation please sign into your account at https://fixmyphonesystem.com and submit a support ticket for assistance.
Where can I find a manual for the Flash Operator Panel?
WARNING: The Flash Operator Panel documentation includes instructions for recording calls. The Flash Operator Panel call recording process is defective and was disabled by Helix Telecom in 2008. Please ignore the Call Recording instructions found in the Flash Operator Panel manual. Customers who need to record all calls to and from their account should click here for information about Automatic Call Recording. Customers who need to record only some calls should click here for information about On-Demand Call Recording.
The user manual is below. Please open a ticket if you have any further questions.