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Helix Telecom has begun a infrastructure modernization project in August, 2026. Documentation, links, instructions and processes related to provisioning equipment, customer portal, voicemail portal, ticket management, SMS, MMS, Fax, softphones, email communications may be incomplete or inaccurate. If you need updated documentation please sign into your account at https://fixmyphonesystem.com and submit a support ticket for assistance.

What model phone do I have?

Need to find the model phone you have? Please see the list of models and images below.

Grandstream GXP-1610

Grandstream GXP-2130

Grandstream GXP-2140

Grandstream GXP-2160

Grandstream GXV-3240

Grandstream DP-710/715

Grandstream HT-701

Atcom A10W WiFi Phone

Atcom A41W Wifi Phone

Discontinued Modules - Supported

Grandstream GXP-1400

Grandstream GXP-2100

Grandstream GXP-2120

Grandstream GXP-2124

Grandstream GXP-2200

Discontinued Models - No Longer Supported

Atcom AT-610 (no longer supported)

Cisco SPA942 (no longer supported)

Cisco 7940 (no longer supported)

Cisco 7960 (no longer supported)

Grandstream GXP-280 (no longer supported)

Flyingvoice IP542N Wireless Phone

Grandstream HT-701 + Uniden WXI-3077 combo (See Supported Models for HT-701 adapter only)

Used or Refurbished Equipment

Any used or refurbished equipment not shown above is considered custom order and offered at a reduced price without documentation or support. If you need assistance with used or refurbished equipment please Submit A Ticket including the model number, serial number and order number. A member of our Helpdesk Department will be happy to review your request.