Helix Telecom has begun a infrastructure modernization project in August, 2026. Documentation, links, instructions and processes related to provisioning equipment, customer portal, voicemail portal, ticket management, SMS, MMS, Fax, softphones, email communications may be incomplete or inaccurate. If you need updated documentation please sign into your account at https://fixmyphonesystem.com and submit a support ticket for assistance.
What is the Flash Operator Panel?
The Flash Operator Panel is used by floor managers and others who need to monitor agents live. From the Flash Operator Panel customers can:
- Dial numbers from the web interface
- Transfer Calls
- Transfer Calls directly to voicemail
- Pickup a call ringing at another extension
- Listen to a call in progress at a different extension
- Whisper to your employee while on a call without the other party hearing you
- Hang up a call
- Manage presence of agents in your organization (Available, Do Not Disturb, Out to Lunch, Break, Meeting)
- Manage voicemail for any employee
- Add and remove agents from queues
- Personal picture phonebook
- View conference call information
To use these features customers must login to a web interface with a valid username and password. The username and password dictates if an employee can manage just their own extensions or the extensions of all employees at the company.