What is the Flash Operator Panel?

The Flash Operator Panel is used by floor managers and others who need to monitor agents live. From the Flash Operator Panel customers can:

• Dial numbers from the web interface
• Transfer Calls
• Transfer Calls directly to voicemail
• Pickup a call ringing at another extension
• Listen to a call in progress at a different extension
• Whisper to your employee while on a call without the other party hearing you
• Hang up a call
• Manage presence of agents in your organization (Available, Do Not Disturb, Out to Lunch, Break, Meeting)
• Manage voicemail for any employee
• Add and remove agents from queues
• Personal picture phonebook
• View conference call information

To use these features customers must login to a web interface with a valid username and password. The username and password dictates if an employee can manage just their own extensions or the extensions of all employees at the company.