What is Helix Telecom's billing process?

Helix Telecom respects our customer's privacy. For this reason Helix Telecom generally does not require ID verification or credit check when activating new customers. In order to keep costs low and eliminate the need for long term contracts all products and services offered by Helix Telecom are prepaid.

The purpose of this worksheet is to help clarify Helix Telecom payment Terms and Conditions.

Monthly Service Schedule:

• Day 1 - Day of installation or first day of any 30 day billing cycle.
• Day 20 - Customer receives their monthly invoice for the following month of service.
• Day 30 - Unpaid invoices are past due. Customers may receive warning messages on outbound calls.
• Day 31 - Past due account is disconnected for non-payment. Customers are welcome to contact Helix Telecom to sign up for service.

All invoices contain a link where customers may pay with a debit card, credit card or bank account. Customers will be prompted to sign up for Automatic Billing.

Customers who are past due may receive a message played on every outbound call asking customers to contact support for payment assistance.

Customers who are late on their payment are automatically assessed a late fee.

Helix Telecom does not pro-rate service. Services canceled during the billing cycle will not receive a refund. Services activated during the billing cycle will be charged for the entire billing cycle. Helix Telecom does not pro-rate, refund or automatically cancel un-used services unless a verified request is received from an Authorized User. Requests to cancel services must be submitted before the end of a billing cycle to avoid charges on subsequent billing cycles.

Helix Telecom does not report late payments or terminated accounts to any 3rd parties including collection agencies or other telecommunication providers.

Please submit a ticket if you have questions or concerns about this process. We are happy to help!