Helix Telecom has begun a infrastructure modernization project in August, 2026. Documentation, links, instructions and processes related to provisioning equipment, customer portal, voicemail portal, ticket management, SMS, MMS, Fax, softphones, email communications may be incomplete or inaccurate. If you need updated documentation please sign into your account at https://fixmyphonesystem.com and submit a support ticket for assistance.
What is Floor Monitor and how is it used?
Floor Monitor allows any owner of a Flash Operator Account to dial 4 + a 4 digit extension plus # and whisper to an agent while they are on a call. The most common use of this feature is with a cordless phone allowing managers to “roam the floor” while monitoring agents in real time.
In order to monitor an agent:
- The phone dialing 4 + the extension must be tied to a valid FOP account.
- The FOP account must have permission to monitor the target extension.
If you would like this feature setup then please submit a support ticket for assistance.