Helix Telecom has begun a infrastructure modernization project in August, 2026. Documentation, links, instructions and processes related to provisioning equipment, customer portal, voicemail portal, ticket management, SMS, MMS, Fax, softphones, email communications may be incomplete or inaccurate. If you need updated documentation please sign into your account at https://fixmyphonesystem.com and submit a support ticket for assistance.
Portal Basics
The following instructions are split into 2 sections. The sections are Account and Device Management and Call Routing.
Portal Basics - Account and Device Management include:
- Account Information;
- Billing & Payments;
- Phones & Extensions;
- Voice Device Configuration;
- Fax Device Management;
- Phone Numbers;
- Fax Delivery Configuration;
- SMS Delivery Configuration;
- Voicemail & Call Logs;
- Softphone & Customer Supplied Hardware;
- Flash Operator Panel;
- Call Parking Key Configuration;
- Inbound CallerID Blocklist;
Portal Basics - Call Routing includes:
- Incoming Routes;
- Toggle Codes;
- Queues;
- Ring Groups & Call Forwarding;
- IVR & Auto Attendants;
- Announcements & Recordings