Helix Telecom has begun a infrastructure modernization project in August, 2026. Documentation, links, instructions and processes related to provisioning equipment, customer portal, voicemail portal, ticket management, SMS, MMS, Fax, softphones, email communications may be incomplete or inaccurate. If you need updated documentation please sign into your account at https://fixmyphonesystem.com and submit a support ticket for assistance.
National Phone & Remote Support
Helix Telecom's preferred provider for phone and remote control support is Computer Guruz. The cost for Computer Gurus support is estimated to be $40 per hour.
Please be sure to identify yourself as a Helix Telecom customer. This will expedite the troubleshooting process.
If you are experiencing technical difficulty with your Helix Telecom equipment then please call from a mobile phone.
Computer Guruz
509-484-3782 OR 509-389-7725
gurusupport@comcast.net or computerguruz@comcast.net