Helix Telecom has begun a infrastructure modernization project in August, 2026. Documentation, links, instructions and processes related to provisioning equipment, customer portal, voicemail portal, ticket management, SMS, MMS, Fax, softphones, email communications may be incomplete or inaccurate. If you need updated documentation please sign into your account at https://fixmyphonesystem.com and submit a support ticket for assistance.

Is the Flash Operator Panel a supported product?

The Flash Operator Panel / Management Panel is a closed source, third party product. Because the Flash Operator Panel is not written or supported by Helix Telecom we are unable to provide support for this product. If you are unable to access the Flash Operator Panel then please submit a ticket and we will be happy to confirm the Flash Operator Panel is accessible and working properly.

For all other questions please download and review the manual first. If you have further questions not addressed in the manual please submit a ticket and we will do our best to contact the author and request assistance. Please be patient as it may take time for the author to respond.