Helix Telecom has begun a infrastructure modernization project in August, 2026. Documentation, links, instructions and processes related to provisioning equipment, customer portal, voicemail portal, ticket management, SMS, MMS, Fax, softphones, email communications may be incomplete or inaccurate. If you need updated documentation please sign into your account at https://fixmyphonesystem.com and submit a support ticket for assistance.
I called Emergency Support but I was unable to authenticate. Can you help me?
Helix Telecom Emergency Support is not available to all customers. The following customers are not permitted to contact Emergency Support:
- Customers are limited to 1 emergency request during a single 24 hour period.
- Customers who have contacted Emergency Support for requests that did not qualify as an emergency. Please see our submit a ticket page for information on qualifying emergencies.
- Customers who have a past due balance or customers who are late more than 2 times during any 90 day period.
- Customers who refused payment on a non-qualifying emergency support request.
- Customers who have contacted Helix Telecom Support while under the influence of drugs, narcotics or alcohol.
- Customers who use unprofessional language or tone when speaking with the Helix Telecom Contact Center staff or when speaking with a Helix Telecom Support member.
- Customers who consistently submit invalid or inaccurate tickets including missing contact information or incomplete description of the problem.
I would like my access to the Helix Telecom Emergency Support system restored.
Please submit a ticket requesting an account review. Customers who have contacted Emergency Support for a non-qualifying request in the past may be required to pay the past due balance as well as a refundable deposit equal to 1 month service.