Helix Telecom has begun a infrastructure modernization project in August, 2026. Documentation, links, instructions and processes related to provisioning equipment, customer portal, voicemail portal, ticket management, SMS, MMS, Fax, softphones, email communications may be incomplete or inaccurate. If you need updated documentation please sign into your account at https://fixmyphonesystem.com and submit a support ticket for assistance.

I am an existing customer and need phone support.

Helix Telecom does not include phone support in monthly recurring charges. Customers who are not satisfied with chat or email support may upgrade to our Ultimate Plan by submitting a support request.

  • Rate plan details and sign-up link can be found online by clicking here.
  • Existing customers may also chat with our Sales Department by clicking here.

Customers who need technical assistance should confirm their installation meets the minimum support standards outlined in the Internal Network Support paragraph of the Terms of Service at https://tos.helixtelecom.com.

Customers who repeatedly demand unscheduled phone support are subject to account restrictions or account termination.