Helix Telecom has begun a infrastructure modernization project in August, 2026. Documentation, links, instructions and processes related to provisioning equipment, customer portal, voicemail portal, ticket management, SMS, MMS, Fax, softphones, email communications may be incomplete or inaccurate. If you need updated documentation please sign into your account at https://fixmyphonesystem.com and submit a support ticket for assistance.
How to cancel an extension.
All account related discounts will be removed upon cancellation of any products or services. If cancellation of an extension or phone number will cause the total monthly recurring charges on the account to increase then you will be contacted via email/ticket to approve the cancellation.
- If you have multiple accounts then you will be prompted to select an account. Select the account you would like to modify.
- Click the CHOOSE SECTION pull-down.
- Select PHONES & EXTENSIONS.
- Your screen will scroll too the PHONES & EXTENSIONS section.
All extensions assigned to your account will appear under the EXTENSION column. Extensions are 4 digit numbers.
- Next to each extension is a trashcan icon. Click the trashcan icon to generate a cancellation request.
- Cancellation requests are processed by the Support Department during normal business hours. Most orders submitted during business hours are completed within 15 minutes but may take as long as 1 business day.
Follow these instructions if you would like to check the status of your order.