Helix Telecom has begun a infrastructure modernization project in August, 2026. Documentation, links, instructions and processes related to provisioning equipment, customer portal, voicemail portal, ticket management, SMS, MMS, Fax, softphones, email communications may be incomplete or inaccurate. If you need updated documentation please sign into your account at https://fixmyphonesystem.com and submit a support ticket for assistance.
How to add funds to a your prepaid International Calling account balance.
Helix Telecom Terms of Service requires all customers to maintain a valid payment method on file. If your payment method on file is invalid please check your most recent invoice for available payment methods and add a valid payment method such as a debit card, credit card or bank account to complete this process. If you fail to maintain a valid payment method on file then your account may be disabled and a return payment fee assessed to your account. Accounts with unpaid service fees may be able to make or receive calls until payment is completed in full.
- If you have multiple accounts then you will be prompted to select an account. Select the account you would like to add a phone number too.
- Scroll down to Pay Per Minute Balances.
- Below Pay Per Minute Balances locate International Pay Per Minute Balance.
- Locate the field labeled Add Funds to International Balance.
- Choose the deposit amount.
- Click the SHOPPING CART icon to complete the deposit.
- You will receive a payment receipt within 1 business day.