Helix Telecom has begun a infrastructure modernization project in August, 2026. Documentation, links, instructions and processes related to provisioning equipment, customer portal, voicemail portal, ticket management, SMS, MMS, Fax, softphones, email communications may be incomplete or inaccurate. If you need updated documentation please sign into your account at https://fixmyphonesystem.com and submit a support ticket for assistance.

How do I view my previously received faxes?

Faxes you receive are stored by the fax service for one year. Log in to the customer portal and open the fax section to view and download your received faxes.

If you need a fax that is older than one year, or if you have questions, contact support.