Helix Telecom has begun a infrastructure modernization project in August, 2026. Documentation, links, instructions and processes related to provisioning equipment, customer portal, voicemail portal, ticket management, SMS, MMS, Fax, softphones, email communications may be incomplete or inaccurate. If you need updated documentation please sign into your account at https://fixmyphonesystem.com and submit a support ticket for assistance.
I am an Authorized User. How do I update my email address?
Authorized Users cannot “update” an email address. Authorized Users can only add email addresses or remove email addresses.
If you need to replace an existing address then follow these instructions:
- Click here for instructions to create a Support Account and login to your Support Account. Verify you are logged into the Support Portal with your new email address.
- Click SIGN OUT from the top of the page.
- Under Authorized Users add your new email address.
- Click the SIGN OUT button at the top of the page.
- After you are logged in click the REMOVE link next to your old Authorized User email address. This will remove the old email address as an Authorized User on your account.
If you need to update your debit card, credit card or bank account information on file then please SIGN OUT and sign into your Support Portal to refresh your account credentials.