Helix Telecom has begun a infrastructure modernization project in August, 2026. Documentation, links, instructions and processes related to provisioning equipment, customer portal, voicemail portal, ticket management, SMS, MMS, Fax, softphones, email communications may be incomplete or inaccurate. If you need updated documentation please sign into your account at https://fixmyphonesystem.com and submit a support ticket for assistance.

How do I change the password for the Flash Operator Panel?

Please visit http://fixmyphonesystem.com and provide the extension number you would like to update and the new password. The new password must be all numbers, a minimum of 10 digits in length and not easy to guess. For example.. 0123456789, 9999999999 and 0000000000 are not valid passwords.