Helix Telecom has begun a infrastructure modernization project in August, 2026. Documentation, links, instructions and processes related to provisioning equipment, customer portal, voicemail portal, ticket management, SMS, MMS, Fax, softphones, email communications may be incomplete or inaccurate. If you need updated documentation please sign into your account at https://fixmyphonesystem.com and submit a support ticket for assistance.

How do I change my vFax account password?

The vFax web portal has been retired, so there is no separate vFax password to manage. Faxes are sent by email or from the customer portal using your normal customer portal login.

If you need help, contact support.