How do I Cancel Service?
Helix Telecom service is not for everyone. For this reason Helix Telecom makes it easy to cancel service.
If your account is not delinquent follow these instructions to close your account:
- Locate the red button labeled CLOSE ACCOUNT.
- Click the red button labeled CLOSE ACCOUNT.
- Click VIEW SUPPORT REQUESTS to view a receipt and any final instructions.
Delinquent accounts cannot be closed until the balance has been paid in full.
If you would like to transfer or port your number to another service provider then continue paying for service until the port process is complete. Please be sure to review the Port Fee paragraph of the Helix Telecom Terms of Service before porting your number to another carrier.