Helix Telecom has begun a infrastructure modernization project in August, 2026. Documentation, links, instructions and processes related to provisioning equipment, customer portal, voicemail portal, ticket management, SMS, MMS, Fax, softphones, email communications may be incomplete or inaccurate. If you need updated documentation please sign into your account at https://fixmyphonesystem.com and submit a support ticket for assistance.

How do I send a fax from my vFax account?

The vFax web portal (viewmyfax.com) has been retired. Faxes are now sent by email or from the customer portal.

To send a fax by email, see How do I send a fax via email?.
Logged-in portal users can send faxes from the fax section of the customer portal. See How do I send a fax via my web browser?.

By email, the destination is the 10 digit fax number followed by @fax.phone123.me (for example 6025551212@fax.phone123.me). The Subject is optional and is printed on a cover page when included. Attach the document as a PDF or TIF file.

If you need help, contact support.