Helix Telecom has begun a infrastructure modernization project in August, 2026. Documentation, links, instructions and processes related to provisioning equipment, customer portal, voicemail portal, ticket management, SMS, MMS, Fax, softphones, email communications may be incomplete or inaccurate. If you need updated documentation please sign into your account at https://fixmyphonesystem.com and submit a support ticket for assistance.

Help Bot – Terms of Use

The Helix Telecom Help Bot is provided solely to answer questions about your Helix Telecom phone and internet service: setup, connecting, troubleshooting, billing, and account matters. Any other use is prohibited, including seeking or receiving medical, health, legal, financial, or any other professional advice from the bot.

The Help Bot is an automated assistant. Its responses are generated automatically and may be incomplete or inaccurate. They are general information only and do not constitute professional advice or a warranty. You use the information it provides at your own risk. Do not enter passwords, full payment card numbers, or other sensitive personal information into the Help Bot.

Always follow the instructions in your device manuals and Helix Telecom's guides, and never attempt any step you are not certain is safe, as doing so may damage your device or cause injury. If you are unsure about any step, stop and open a support ticket at fixmyphonesystem.com.

By using the Help Bot, you agree that, to the maximum extent permitted by law, Helix Telecom is not liable for any loss, damage, or injury arising from your use of the bot or from acting on its responses.