The Flash Operator Panel is used by floor managers and others who need to monitor agents live. From the Flash Operator Panel customers can:
Dial numbers from the web interface
Transfer Calls
Transfer Calls directly to voicemail
Pickup a call ringing at another extension
Listen to a call in progress at a different extension
Whisper to your employee while on a call without the other party hearing you
Hang up a call
Manage presence of agents in your organization (Available, Do Not Disturb, Out to Lunch, Break, Meeting)
Manage voicemail for any employee
Add and remove agents from queues
Personal picture phonebook
View conference call information
To use these features customers must login to a web interface with a valid username and password. The username and password dictates if an employee can manage just their own extensions or the extensions of all employees at the company.