Helix Telecom respects our customer's privacy. For this reason Helix Telecom generally does not require ID verification or credit check when activating new customers. In order to keep costs low and eliminate the need for long term contracts all products and services offered by Helix Telecom are prepaid.
The purpose of this worksheet is to help clarify Helix Telecom payment Terms and Conditions.
Monthly Service Schedule:
All invoices contain a link where customers may pay with a debit card, credit card or bank account. Customers will be prompted to sign up for Automatic Billing.
Customers who are past due may receive a message played on every outbound call asking customers to contact support for payment assistance.
Customers who are late on their payment are automatically assessed a late fee.
Helix Telecom does not pro-rate service. Services canceled during the billing cycle will not receive a refund. Services activated during the billing cycle will be charged for the entire billing cycle. Helix Telecom does not pro-rate, refund or automatically cancel un-used services unless a verified request is received from an Authorized User. Requests to cancel services must be submitted before the end of a billing cycle to avoid charges on subsequent billing cycles.
Helix Telecom does not report late payments or terminated accounts to any 3rd parties including collection agencies or other telecommunication providers.
Please submit a ticket if you have questions or concerns about this process. We are happy to help!