How to Access the Support Portal

Customers who would like to chat with Customer Support, submit a support request, view previous support requests, view account details or make account changes must login to the Support Portal.

Customers who need help accessing the Support Portal while following these instructions may also contact the Helix Telecom Sales Department via online chat at https://saleschat.helixtelecom.com. Please be sure to specify you need assistance creating or accessing your portal account when prompted.

Here are instructions to access the Support Portal:

• Visit https://fixmyphonesystem.com.
• Click the blue SIGN IN button.
• Click the blue CREATE AN ACCOUNT link. If you previously logged into the Support Portal then click RESET YOUR PASSWORD and follow the on-screen instructions.
• Enter your first name, last name, email address and a secure password.
• Click the button labeled REGISTER at the bottom of the form.
• If you receive an error stating you already have an account then repeat these instructions but choose RESET YOUR PASSWORD and follow the on-screen instructions.
• You will receive an activation email in your inbox or spam folder. Locate the activation email and click the link to confirm your account. Activation email confirmation should be received within 1 minute. If you do not receive the confirmation email then contact your email administrator or choose an alternative email address.

• Clicking the link in your activation email will automatically open a web browser and complete registration of your account.

If this is your first time signing into the Support Portal then you may be prompted to sign back into the Support Portal using the email address and password you selected in the steps above. If prompted click OK to be redirected, enter your email address and password you selected in the steps above then click SIGN IN.

• Click ACCOUNT from the menu options found at the top right hand corner of your screen.
• If you are an Authorized User on multiple accounts then choose the account you would like to access from the SELECT AN ACCOUNT pull-down menu.

The following options are available under Support Options depending on your account status:

• Chat Online with Support;
• Chat Online with Sales;
• View Previous Support Requests;
• Submit A New Support Request;

If you would like to Submit A Ticket then click the link labeled Submit A New Support Request from the Support Options menu.

Complete the Brief Ticket Subject and Ticket Description fields. Click CREATE TICKET when finished. You will receive a confirmation message stating your request has been submitted. If you do not receive a confirmation message then you did not complete the 2 required fields before clicking CREATE TICKET.