Welcome to Helix Telecom!

Customer Support

If you need account customization or technical support please choose one of these support options:

Email Support support@helixtelecom.com
Chat Support http://helpchat.fixmyphonesystem.com/
Phone Support https://schedule.helixtelecom.com
Emergency Support Call (855)219-2700 x3

Standard hours of operation:

Support Hours Weekdays 4am-5pm PST*
Emergency Hours 24 Hours/Day*

Free phone support is not available for customer supplied hardware or software including softphones. Customers using third party hardware/software must call (855)219-2700 and choose the appropriate menu for paid phone support from the Customer Support menu.

Sales Department

If you need to place an order or check the status of an existing order:

Phone Orders Call (855)219-2700 x1
Online Orders https://mynewphonesystem.com
Contact Email sales@helixtelecom.com
Online Chat https://mynewphonesystem.com/chat
Sales Hours Daily 8/9am-Midnight PST
New Payment
Portal Broken?
Call (855)219-2700 x1
or Click Here

Helpful Links

Here are additional links you may find helpful:

Customer Documentation & Phone Instructions
Current System Status & Outage Notifications

Common Q&A

Common questions and answers are found here:

How do I search for a new phone number?
How do I port a phone number to Helix Telecom?
How do I forward calls?
Where can I find the Activation Form?
Where can I find a list of Feature Codes?
Where can I find International Calling rates?
How do I setup an IVR or Auto Attendant?

Share Your Desktop

Here are links to share your desktop if requested by a staff member:

Windows XP, 7, 8.x, 10
Alternative Operating Systems

* Date and Times are subject to change without notice. Support hours are extended Thursdays and Fridays but specific times are not posted. Call Center & SIP Trunk customers must submit support requests minimum one hour before close of business for same day service. Infrastructure Department monitors open support requests for system wide outages and emergencies but may not respond to individual requests.